Jobs at Traitify

Customer Success Manager

Customer Success Manager

Baltimore, MD

Employment Type:

Full-Time

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Traitify is looking for a Customer Success Manager to grow relationships with our valued customers, and assist any that require guidances with the use of assessments and tools. This is an exciting position with the opportunity to help shape and mold the customer success practices at Traitify from the ground up. Ideal candidates must be reliable, detail oriented, and hard-working, with the ability to communicate with both our internal team members as well as clients. Daily duties will include determining and resolving issues with clients as soon as possible, or escalating more complex and/or high priority problems when needed to appropriate support personnel for resolution or escalation path. Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.

Responsibilities:

  • Promote a “customer first” environment at all times
  • Demonstrate software understanding and enthusiasm
  • Develop welcoming client relationships
  • Recognize and communicate potential areas of improvement
  • Ability to communicate complex or technical concepts in “layman's terms”
  • Must have a good command of the English language in order to provide effective phone, deskside, and email support
  • Detail oriented
  • High energy level
  • Demonstrated ability to be organized, take initiative, and follow up independently

Requirements:

  • Experience in customer technology support
  • Must have outstanding communication skills
  • Ability to learn quickly and be resourceful
  • Physically be able to participate in training sessions, presentations, and meetings
  • BA/BS Degree is a plus

Benefits Offered:

  • Vision, Medical, Dental
  • Equity consideration at Year 1 anniversary
  • Company paid vacation
  • IRA with Company contribution

About Traitify:

Traitify is the personality science company. We’re disrupting the traditional assessment market with our 90-second image-based tests that help companies better attract, hire, grow, and retain large volumes of the best people. Founded in 2011, our unique and patented technology allows Traitify to rapidly and accurately measure someone’s personality, predicting everything from workplace performance to company culture fit. Armed with this information, Traitify clients better engage job candidates, hire smarter, grow strong cultures, and reduce workplace turnover.

Please submit all resumes and cover letters to apply@traitify.com or apply on LinkedIn.